Taupo Primary Care COVID-19 Announcement

Taupo Medical is working under Level One Covid related restrictions. It is vital that patients phone first (we understand demand is high and phone wait times can be long, unfortunately it's a bit like the supermarket lines presently).  If nonurgent you can leave a message on the voice mail service. Please don't simply walk up to the clinic unless urgent. 

Kia ora kotou katoa

This is your local health services information for the Taupō and Turangi community from Taupō Hospital, GP practices, and all local pharmacies. 

We will continue to provide care to all people in the Taupō area including visitors (domestic and international). All COVID related care is FREE for everyone. 

Please be aware that information on local and national services is changing on a frequent basis.

The New Zealand Government website gives the following advice about symptoms:


Symptoms of COVID-19 are similar to a range of other illnesses such as influenza and do not necessarily mean that you have COVID-19. Symptoms include:

  • fever
  • coughing

  • difficulty breathing.

 Difficulty breathing is a sign of possible pneumonia and requires immediate medical attention.

 If you have these symptoms please contact Healthline (for free) on 0800 358 5453 (or international +64 9 358 5453) or your doctor immediately. Call your doctor before visiting.

In a life-threatening emergency call 111

As our emergency services may be overwhelmed please use the Taupō Hospital Emergency Department only for real emergencies.

COVID19 Healthline 0800 358 5453

Healthline 0800611116

Lakes DHB COVID assessment line 0800 267 847 (for information and referral for COVID-19 swabbing).

GP practices can also refer for COVID swabs at the local swabbing centres in Taupo and Turangi.

Taupō Medical Centre 07 378 4080 https://www.taupomedicalcentre.co.nz/

Taupō Health Centre 07 378 7060 https://www.taupohealth.co.nz/

Lake Surgery 07 378 6294 http://www.lakesurgery.co.nz/ 

Pihanga Health 07 384 7576 https://www.pihangahealth.co.nz/

Access to GP services: 

Please do not come to see the doctor without an appointment. Call us first on the above numbers 24/7 or use the online portal.  A health professional (doctor or nurse) will phone you back. These lines will understandably be very busy, please be patient. We will aim to manage your query on the phone or by video but will advise you if you should come in for an appointment in person. 

Influenza vaccine: 

Influenza and childhood immunisation clinics are by appointment only in Taupō GP practices. Please do not come to the clinic without an appointment

Pihanga Health is currently running its scheduled clinics only for registered patients. This will be on hold from Friday 27th March until further stock is available.

Pharmacies and prescription medications: 

We have enough stock in our pharmacies to manage all needed requests. 

For urgent prescriptions, call your GP surgery for phone advice or management by a doctor or nurse prescriber. 

Please only order your routine prescription if you have 2 weeks supply or less remaining. 

Available pharmacies:

Unichem Great Lake Pharmacy (includes Health Centre and Medical Centre Pharmacy users): 109 Tongariro Street, Taupō 07 378 8927

Unichem Mainstreet Pharmacy 51 Tongariro Street, Taupō, 07 378 2636

https://www.mainstreettaupo.co.nz/contact-us (for all Taupō town Unichem enquiries)

Life Pharmacy 35-37 Heuheu Street, Taupō 07 378 6100 https://www.lifepharmacy.co.nz/

Unichem Turangi Pharmacy 19 Ohuangha Road, Turangi 07 386 8565 http://www.unichem.co.nz/storelocator/store?id=2594319453&sid=Turangi

Contraception and sexual health services: This will primarily be provided by Anamata CAFE but via phone call initially. They have extended their operating hours to 9am – 4 pm Monday to Thursday.

Anamata CAFE 0800 ANAMATA (2626282) https://www.anamatacafe.org.nz/

Dentists: Taupō district dental care is reduced to emergency dental procedures only for now. Please call your own or any local dentist and they will advise you on how to proceed

Mental Health Crisis 

If you feel you are not coping, it is important to talk with a health professional. For support with grief, anxiety, distress or mental wellbeing, you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor.  Our GP services also have resources to help you. 

Advice on staying at home from the New Zealand Government:


Posted: Mon 30 Mar 2020



117 Heu Heu Street
Taupo 3330


Opening Hours

Monday to Friday 8:00am to 5:00pm

Weekend hours when on duty

(Note this is not every weekend)

Saturday and Sunday

8.30am to 5.00pm