Making an Appointment
What happens when you ring the practice?
We have a highly experienced team in Hamilton who manage all our phone calls. The Patient Access Centre (PAC) is part of our medical centre team. When you ring us the PAC team will establish the purpose of your call and see if your query can be managed over the phone or if a face-to-face appointment is required with a GP or nurse. This means you may have faster or simpler resolutions for queries such as prescriptions or test results. It also helps the medical centre to be more prepared and have the information they need before your next consultation.
Please be aware that if you need more urgent help on the day, your call will still be transferred through to a GP or nurse one our team. The GP or nurse will then decide the best and quickest course of action for you.
Your consultationConsultations with our doctors and nurses are generally by a 10-15 minute appointment which can be made from 8.00am to 5.00pm Monday to Friday or at any time using your patient portal, my indici™. Please expect our reception staff to ask general questions regarding your appointment. This helps us to better understand the length of time needed for your appointment and the service you need. To get the most from your appointment it's best to discuss one issue at a time at the consultation. If you feel there is more than one issue or you may require more time for discussion, it's best to book a longer appointment time.
Practice nurses can often be seen without an appointment, and are best accessed between 10am and 12noon and 2.00pm to 4.00pm.
We do our very best to run on time, but occasionally emergencies and other instances may create an unexpected delay.